Privacy policy
GOODSNYC LLC ("GOODSNYC," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit or make a purchase from our website (the "Site"), how we use and share it, and the choices and rights you have. By using the Site, you agree to the practices described here.
Information We Collect
Information you provide to us:
- Contact and identity details such as your name, email address, shipping and billing address, and phone number (if you provide one)
- Account information, such as your login credentials, if you create an account
- Order information, such as the products you purchase and your order history
- Any messages or information you send us through chat, email, reviews, or customer support
Payment information: We do not collect or store your full payment card number or security code. Payments are processed by our third-party payment providers (such as Shopify Payments and PayPal), which collect and handle your payment information in accordance with their own privacy policies and applicable security standards (including PCI-DSS). We may receive limited related information, such as your billing address, the type of card used, the last four digits of the card, and confirmation of whether a transaction was approved.
Information collected automatically: When you visit the Site, we and our service providers may automatically collect certain information about your device and browsing activity, including your IP address, browser type, device information, pages viewed, and how you interact with the Site. This is collected through cookies and similar technologies (see "Cookies & Tracking" below).
Information from third parties: We may receive information from service providers that support our store, including our e-commerce platform (Shopify), payment providers, shipping carriers, and analytics or marketing tools.
How We Use Your Information
We use the information we collect to:
- Process, fulfill, and deliver your orders, and communicate with you about them
- Create and manage your account
- Provide customer service and respond to your inquiries
- Process returns, refunds, and exchanges
- Detect, prevent, and address fraud, abuse, and security issues
- Improve our Site, products, and customer experience
- Send you marketing communications, where you have not opted out (see below)
- Comply with our legal obligations and enforce our policies
Cookies & Tracking
Our Site uses cookies and similar technologies to operate the store, remember your cart and preferences, analyze Site traffic, and (where applicable) support marketing. You can control or disable cookies through your browser settings, though some features of the Site may not function properly without them. Where required by law, we will request your consent for non-essential cookies.
How We Share Your Information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers who perform services on our behalf, such as our e-commerce platform (Shopify), payment processors, shipping and fulfillment carriers, email/marketing tools, and analytics providers
- Legal and safety purposes, when we believe disclosure is necessary to comply with the law, respond to legal requests, or protect our rights, customers, or others, and to prevent fraud
- Business transfers, in connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction
Marketing Communications
If you opt in, we may send you marketing emails or texts about products, promotions, and updates. You can opt out at any time by clicking "unsubscribe" in any marketing email, replying STOP to a marketing text, or contacting us at goodsnycinc@gmail.com. Opting out of marketing does not stop transactional messages, such as order confirmations and shipping updates, which are necessary to complete your purchase.
Data Retention
We retain your personal information for as long as needed to fulfill the purposes described in this Policy — including completing orders, providing support, and keeping records for fraud prevention, tax, accounting, and legal compliance — after which we delete or anonymize it.
Data Security
We take reasonable measures to protect your information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information. We will not discriminate against you for exercising these rights. To make a request, contact us at goodsnycinc@gmail.com. We may need to verify your identity before responding.
California residents (CCPA/CPRA): You have the right to know what personal information we collect, use, and disclose; to request access to or deletion of your personal information; and to correct inaccurate information. You also have the right to opt out of the "sale" or "sharing" of personal information — note that we do not sell your personal information.
Canadian residents (PIPEDA): You have the right to access the personal information we hold about you, to request corrections, and to withdraw consent to certain uses, subject to legal and contractual limitations.
All customers: Regardless of location, you may contact us to access, update, or request deletion of your personal information, and we will respond in accordance with applicable law.
Children's Privacy
Our Site is intended for individuals 13 years of age or older, and individuals under 18 should use it only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it.
Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.
International Customers
We ship to the United States and Canada. If you access the Site or place an order from one country while we operate from another, your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate, which may have different data protection laws than your own.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and we will update the "Last updated" date above. Your continued use of the Site after changes are posted means you accept the updated Policy.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
GOODSNYC LLC 26 Cass Place, Apt 4C Brooklyn, NY 11235 Email: goodsnycinc@gmail.com